Monday, February 16, 2009

Restaurant Entertaining Etiquette Question

So I've been a restaurant balloon twister for over a year now and I'd like to think that I have the basics down. Simple stuff, like smiling, be entertaining, and being able to make what people want is nice too. Then there is the side of pleasing the management and establishment. Don't get in the way of the servers,be professional while entertaining, and don't slow down business.

I had an issue with the last point recently. One of my "rules" is to not approach people when they have gotten their check, ESPECIALLY in a busy place when there are customers waiting to be seated.

Well, that is exactly what happened. I made balloons for a table of kids and next to them was a nice adult couple. I involved them in the performance and at the end just took a moment to tell them that we had a balloon twister every week at that location. Their change/bill came back and I moved to exit but the woman said that she wanted a balloon.

I did a fairly quick balloon (not a speed twist, but not a long performance) and moved on.

Later, the manager asked for a moment of my time. He asked me to not approach tables who have their check.

I bent my rule ONCE, because they ASKED for a balloon and management was aware and not pleased.

NOTE: Managers are busy and may only see 1 minute of all of your work. If that minute gives a negative impression, that is what they will remember.

So to novice restaurant workers: YES, management will notice if you are slowing down business.
To seasoned artists: How could I have handled these patrons more suitably?

1 comment:

Dale said...

Simply remind the manager that the best restaurants have a wait, even with reservation. That if they are trying to turn the house over as fast as they can, then they should put in a drive up window in and put some golden arch on the front door. The reason people come and wait is because they want the atmosphere and good food. The entertainer is part of the atmosphere.